You may already know that wireless payment terminals, also known as mobile point of sale (POS) systems, can streamline your operations. What may be less obvious is the positive role that they can play in raising your workers’ morale and performance.
Wireless payment terminals defined
A wireless payment terminal is a portable device that allows you to process debit and credit card payments of your customers from anywhere. They also offer numerous features that lead to streamlined functionality and improved employee management.
No longer are companies tethered to a countertop terminal for completing customer purchases. The way wireless terminals work is by cutting the cord through their use of Bluetooth, wifi, or cellular technologies to connect with the other players in the payment process.
Sensitive customer information is protected at every touchpoint of the transaction through the use of encryption and security protocols. Additionally, they are designed to support a wide variety of payment methods, including contactless purchases, digital wallets, and tap-to-pay credit cards.
Wireless POS systems offer a significant advantage with their built-in database functionality. This feature enables businesses to meticulously track inventory throughout its entire lifecycle, from warehouse arrival to final sale.
Onboard customer relationship management tools simplify the creation and management of loyalty programs. These programs, in turn, incentivize customers to make repeat visits and purchases while also streamlining targeted communications.
Employee benefits stemming from wireless terminals
Integrating a wireless terminal into your business helps your staff as well. Benefits include improved efficiency, an enhanced ability to provide excellent customer service, and a boosted overall experience on the job.
When workers can accept payments from anywhere in the store, the dreaded queue at the checkout counter will be drastically reduced.
Your staff’s stress levels will ease, leaving them better-equipped to meet other challenges. Additionally, workers will not need to engage in as many manual cash-handling tasks once automated payment processing is implemented.
Most automated POS systems integrate seamlessly with inventory management tools. For sales floor staff, this capability offers a significant advantage by allowing them to instantly access product information. Consequently, they can check item availability from any location within the store.
When associates are given everything that they need to do their job well, both their skill sets and morale levels improve.
Finally, your POS toolkit comes with a suite of employee management capabilities. With them, you can effortlessly create worker schedules, making changes as necessary from anywhere.
Real-time communication with your employees means that everyone knows what is expected of them. Moreover, you can leverage the system’s database and reporting systems to measure productivity, provide necessary training, and reward progress and excellence.
Given these capabilities, it is no surprise that staff members become more productive thanks to your wireless POS terminal.
When employees are empowered to do their highest-quality work, they delight customers with top-tier treatment and elevate your brand at the same time. Simply by bringing a wireless payment terminal into your store, you can take your business and workers to the next level.
North is a leading financial technology company that builds innovative, frictionless end-to-end payment solutions designed to simplify and grow businesses of all sizes. From the front door, to the back office, the developer world, and partnerships that expand the payments landscape, North offers proactive, comprehensive merchant services, in-house processing, and more.
